Last Updated: 02/27/2014
All orders submitted after business hours will not get processed until the following business day. Our hours are Monday - Friday, 6:00 AM through 4:30 PM Arizona time.
- Please call or email to check item availability on all rush orders.
- In stock orders ship within 24-48 hours. Special order parts will ship out as soon as they become available, usually in 3-5 business days.
- All orders must be signed for upon delivery. If you are not going to be available at the ship to address at the time of the delivery, Fed-Ex will not leave the package at your address. If you want to waive the Signature Request, please make note of that in the text box before you submit the order. You will be responsible for all liability for any package left at your address, that you cannot locate, if we do send it without a signature. If that happens please call Fed-Ex at 1-800-463-3339 to see if they can assist you.
- All estimated Shipping Charges are for Continental USA deliveries only. If you are ordering parts for any other destination, we will be in contact with you, via email, after the order is placed to get your approval for a more accurate shipping charge.
- All Home Delivery/Ground orders do not have a guaranteed transit time (2-7 business days is common, depending on location)
- Virtually any method of shipment is available upon request. Just tell us your needs and we will try to accommodate them. We can ship parts via Next Day Air, if a reasonable amount of time is given to allow for shipment processing.
- Infiniti Parts USA cannot guarantee to have every item in our catalog in stock, nor can we guarantee that the manufacturers will maintain availability of every part listed in our catalog. Please contact us if you have any questions about part availability.
- All continental U.S. orders are shipped via FedEx delivery service. Oversize shipments will ship with FedEx Freight or equivalent LTL carrier.
-PLEASE NOTE: Please inspect all collision related items (hoods, fenders, bumpers) being delivered via truck shipment before signing for delivery.
-PLEASE NOTE: We are not responsible for labor expenses, towing expenses, additional repair expenses, rental car expenses or other related expenses caused by the duration of time required for you to receive the part(s) you ordered.