How do I return an item?

Return Policy:

Infiniti Parts USA will take back almost anything that we sell, we just ask for a couple of courtesies. We cannot take back electrical, used, installed or tried parts.

Parts must be resalable and in their original packaging with all original labeling on the part(s). Only core returns for credit would be accepted in non-resalable, installed and used condition without penalty. The original packaging still needs to be returned with the cores.

Either way, you will need an Return Merchandise Authorization (RMA) number, so that we can expect the arrival of the part and credit the correct account in a timely manner when it gets here. To obtain an RMA number you will need to complete our online RMA request form.

The link below will take you to our online help desk. To obtain an RMA number, please fill out the request form in its entirety.

Infiniti Parts USA Official RMA Form

For warranty claims please visit the following:

Infiniti Parts USA Warranty Information

After completing this form our returns department will be notified of your request and process your information accordingly.

Returned parts cannot be sent back "as is", please package the items in a separate box in order to maintain the integrity of the factory packaging. Please include a copy of your invoice with the return. We do reserve the right to refuse and return any parts that we find to have been installed, are used, or do not meet the above return criteria. There is a 20% re-stocking fee charged against all returned parts and orders canceled prior to shipment. All RMA requests must be initiated within 30 days of the original purchase. And all returns must be returned within 30 days of receiving the RMA number.

Return Address:

Infiniti Parts

7601 E Frank Lloyd Wright Blvd

Scottsdale, AZ 85260