• In stock orders ship within 24 hours.
• Weekend orders will be processed the next business day.
• Credit Card payments can only by from USA issued banks.
• Credit Card orders can only be sent to the verified billing address with the cardholders name on the order.
• Only PayPal orders with confirmed PayPal addresses can be shipped to an alternate shipping address.
  
  
• If your order is over $750.00 US dollars, we can only accept Bank Wire Transfer as payment. Your original payment will be voided/refunded and we will contact you with Wire Transfer info.
• To insure your order makes it to you, all orders over $250.00 in value will be shipped with a direct signature needed at the delivery address.
• If the shipment is over $250.00 and requires a signature, it cannot be picked up at your local FedEx building or anywhere other than the address you provided on the order. Sorry, we've had too many issues with fraud... Three attempts will be made before the package is returned to us for a partial refund, if it can't be signed for.
  
• If the package is dropped off at the delivery address without a signature, InfinitiPartsUSA and FedEx are not responsible for any lost or stolen packages. FedEx will typically take a picture of the package left at the door as proof of delivery.
• If a part is not in stock and must be ordered from the manufacturer, it usually takes 1-2 days to arrive to us and will be promptly shipped to you. Most of the orders are shipped complete within 1-3 business days. A few of the parts ordered from the manufacturer may take up to 5-6 business days to arrive and will shipped to you immediately once your order is complete.
• Depending upon location, ground shipments usually take 2-7 days to arrive, after your order ships. That time does not include parts that are "Special Order".
• Your order may be shipped Overnight for an additional cost.
• Over-sized shipments may be additional; you will be contacted prior to shipping for approval if necessary.
• Shipping Carrier substitutions may be made at our determination in an attempt to reduce shipping cost to the customer.
• In the unlikely event that a part has been placed on backorder or discontinued, we will do our best to try and find one for you as quickly as possible.
• We do not ship COD orders.
• We cannot guarantee transit times for ground and oversize orders.
• However, the chart below shows you how many business days for FedEx's typical ground (Standard) shipping takes from our shipping warehouse. Ground "Home" Residential deliveries include weekend days.

• Contact us to arrange for any returns.
• A copy of the invoice will need to be included with the return.
• There is a 20% restocking fee charged against all returned parts.
• Parts must be returned in re-saleable condition and include the undamaged original packaging.
• We cannot take back used parts.
• We cannot take back installed or tried parts.
• Electrical parts are not returnable for any reason.
• We do reserve the right to refuse and return any parts we find have been installed, are used or do not meet the above criteria.
• Return request need to be within 30 days of receipt.

Cancellation Policy

• An order or a portion of an order may be cancelled up until the time it is shipped and no longer in our possession.
• If the cancelled part was special ordered from the manufacturer a return fee of 20% may apply.

Core Returns

• When you're ready to return your core, email, call or chat with us to obtain a Core Return Authorization.
• A return form will be emailed to you that you can include in the return package.
• Be sure to keep the packaging that it was sent in and return the core with that original packaging.
• Return shipping of the core is at your own expense and not refundable. You can use whatever method is best for you, ie: FedEx, UPS, Postal, etc...
• Once the core is returned to us, a refund will be issued to whichever payment method you originally used.

Regarding Catalytic Converter core returns...

If you bought a catalytic converter, your original converter MUST have the inner honeycomb material intact for you to received the core refund. If that material is missing from your returned core, no credit will be issued. A sample pic of that material is below.